Shipping policy

SHIPPING POLICY

Last Updated: 18 October 2026

At Alder & Beam, we want delivery to be as simple as the rest of your shopping experience. We offer standard delivery to the United Kingdom and the United States, with the same 7–9 business day estimated delivery time. UK shipping is free on orders of £100 or more after discounts, and costs £9.99 on orders below £100. USA shipping is free on orders of US$100 or more after discounts, and costs US$9.99 on orders below US$100.

Shipping Locations
This policy covers orders delivered within the United Kingdom and the United States. Delivery availability is confirmed for your items and address at checkout. We do not currently offer delivery to other countries.

Delivery Times — UK and USA

  • Order Cutoff Time: 1:00 PM UK time (GMT/BST). Orders placed after this time are processed the next business day, which may add one business day to your delivery estimate.
  • Order Handling Time: 1–2 business days, Monday to Friday. Once processed, your order is passed to one of our trusted carriers.
  • Transit Time: 6–7 business days, Monday to Friday
  • Estimated Delivery Time: 7–9 business days

Delivery times are estimates and can occasionally be affected by factors outside our control.

Carrier Services
We work with reliable carriers for UK and USA deliveries. UK carriers include Royal Mail, DPD and Evri. Your dispatch confirmation will include the tracking details for your parcel.

Shipping Costs

  • Standard UK Shipping: Free for orders of £100 or more after discounts; £9.99 for orders below £100.
  • Standard USA Shipping: Free for orders of US$100 or more after discounts; US$9.99 for orders below US$100.
  • The free-shipping threshold is based on the order subtotal after discounts and before shipping, in the currency for your market. UK rates apply to new orders placed from 16 October 2026, and USA rates apply to new orders placed from 18 October 2026. Existing orders retain their original shipping charge.

Delivery Issues
If your order is delayed, lost or arrives with a problem, please contact our customer service team straight away. We'll work with you to make sure it reaches you safely.

Tracking Your Order
When your order ships, you'll receive an email confirmation with your tracking number. You can follow your parcel on our Order Tracking Page.

Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will appear on this page with a revised Last Updated date, so we recommend checking back periodically. Continuing to use our website after an update means you accept the revised policy.

Questions? Visit our FAQ page or contact our customer support team.

Contact Information:

Store Address: 5 Victory Parade, London E20 1EW, United Kingdom
Store Email: hello@alderandbeam.com
Store Phone: +447537182890
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time, GMT/BST)
We do our best to reply to your e-mail within 1–2 business days.