Welcome to the Alder & Beam Frequently Asked Questions page. We are here to make sure your shopping experience is as smooth as possible. If you need any further help, please don't hesitate to get in touch.
1. How long will it take to receive my order?
Handling Time: 1–2 business days · Transit Time: 6–7 business days · Estimated Delivery Time: 7–9 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order delivered within the United Kingdom ships free, with no minimum spend. See our Shipping Policy for more.
3. Where is Alder & Beam located?
Alder & Beam is a UK based online business offering a curated selection of high quality homeware, with delivery available across the United Kingdom.
4. What if I receive a defective product?
If anything arrives defective, we will replace it at no cost to you. Just contact us within 30 days of receiving your order. More information is in our Return Policy.
5. Can I cancel my order after it's placed?
Yes, you can cancel within 24 hours of placing your order. Please contact our support team as soon as possible so we can stop it before it is processed.
6. What is your return policy?
We keep returns simple and hassle free. You can read everything you need to know in our Return Policy.
7. When will I receive my refund after returning a product?
Once your return arrives and has been inspected, we start your refund to the original payment method within 7 business days. Timing can vary slightly depending on your bank or payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes, every purchase is covered by a 30 day warranty. Details are in our Return Policy.
9. How can I contact customer support?
You can reach us through our Contact Us page or email us directly at hello@alderandbeam.com.
10. Do you ship internationally?
No. We currently deliver exclusively within the United Kingdom.
11. Do you have a physical store location?
No, we are an online only store. This lets us keep our prices competitive and offer a wider range of products.
12. Can I place a bulk order for my business or organisation?
Yes, bulk orders are welcome. Please contact our customer support team for pricing and details.
13. What is the process for exchanging a product?
Our exchange process is explained step by step in our Return Policy.
14. How can I track my order?
As soon as your order ships, you can follow it on our Order Tracking Page.
Contact Information
Store Address: 5 Victory Parade, London E20 1EW, United Kingdom
Store Email: hello@alderandbeam.com
Store Phone: +447537182890
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time, GMT/BST)
We do our best to reply to your e-mail within 1–2 business days.