Last Updated: 26 September 2026
These Billing Terms and Conditions explain how payments and billing work when you shop with Alder & Beam.
Accepted Payment Methods
We want checkout to feel simple and secure, so Alder & Beam accepts a range of trusted payment options:
- Credit and debit cards: Visa, Mastercard, American Express
- PayPal
- Clearpay (where available)
- Apple Pay and Google Pay
- Bank transfer (bulk orders only; please get in touch for details)
All payments are processed in Great British Pounds (GBP).
Payment Processing
- Full payment is taken at the time you place your order.
- We only process and dispatch orders once payment has been received in full.
- If a payment is declined or does not go through, the order will not be confirmed.
Pricing and Currency
- All prices on alderandbeam.com are shown in Great British Pounds (GBP).
- Prices may change at any time without prior notice.
- Any applicable taxes, duties, or delivery charges are calculated and shown at checkout before you pay.
Secure Payment Processing
- Alder & Beam uses SSL encryption and trusted payment gateways to keep your personal and payment details safe.
- We never store, and cannot access, your full card or payment details.
Refunds and Chargebacks
- Refunds are handled in line with our Refund and Return Policy.
- Unauthorised or fraudulent chargebacks will be investigated and disputed.
- If something looks wrong with a charge, please contact us first at hello@alderandbeam.com so we can put it right quickly.
Fraud Prevention
- Alder & Beam may cancel, decline, or hold any order that appears fraudulent or unauthorised.
- For high value or flagged orders, we may ask for additional identity verification.
Changes to This Policy
We may update these Billing Terms and Conditions from time to time. Any changes will appear on this page with a new Last Updated date, so we recommend checking back now and then. Continuing to use our website after an update means you accept the revised terms.
Contact Information
Store Address: 5 Victory Parade, London E20 1EW, United Kingdom
Store Email: hello@alderandbeam.com
Store Phone: +447537182890
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time, GMT/BST)
We do our best to reply to your e-mail within 1–2 business days.