Promotion start: 4 November 2026 at 16:12:04 UTC. Orders placed before this time are not included.
1 Promoter and launch
The promoter is Alder & Beam, 5 Victory Parade, London E20 1EW, United Kingdom. Contact: hello@alderandbeam.com.
The promotion applies to qualifying online orders at alderandbeam.com placed and fully paid on or after 4 November 2026 at 16:12:04 UTC. Orders placed before launch are not included, even if paid later.
2 Eligibility and minimum spend
The promotion is open to retail customers who have reached the age of majority where they live. Qualifying orders must be for personal or household use, paid in pounds sterling for delivery to England, Scotland, Wales or Northern Ireland, or in US dollars for delivery to one of the 50 United States or the District of Columbia. Other destinations and commercial resale orders are excluded.
The product subtotal must be at least £100 for a UK order or US$100 for a US order after all discounts and before delivery. Separately added checkout taxes and duties do not count towards this minimum. Any tax already included in displayed product prices remains part of the product subtotal.
The existing 10% first-order discount code remains available under its usual conditions. The minimum must still be met after that discount. There is no refund-value cap, total promotion budget cap or limit on qualifying orders per customer. Test orders, duplicate system records and unsuccessful payments are not qualifying orders.
3 One combined sequence
All qualifying UK and US orders form one continuous sequence. They are ranked by the time each order first becomes fully paid. If timestamps match, the lower internal Shopify order ID comes first. Each order receives one position. Public order numbers are not the qualifying count.
The 10th, 20th, 30th and each subsequent tenth qualifying order is selected. We maintain and check the sequence manually. An order’s assigned position is permanent. Orders are not renumbered or replaced because a later cancellation, amendment or refund makes an order ineligible.
If a selected order is cancelled, fully refunded, or reduced below the minimum before its final parcel is dispatched, it does not receive an additional promotional refund. Its position remains used and there is no replacement selection. Consequently, fewer than one promotional refund per ten counted orders may be paid if a selected order later becomes ineligible.
4 Refund amount and processing
A selected order that remains eligible is refunded in full after its final parcel has been dispatched. The refund equals the total actually paid for that order, including delivery and any taxes or duties collected at checkout, less any amount already refunded. It does not reimburse charges paid separately to a carrier, customs authority or another third party.
We notify the selected customer using the order’s email address and manually initiate the refund to the original payment method or methods within two business days after final dispatch. A business day is Monday to Friday, excluding bank holidays in England and Wales, measured in London time.
The payment provider determines when the refund appears in the customer’s account; initiation within two business days does not mean the funds will have arrived by then. If the original payment method cannot accept the refund, we will contact the customer to arrange an alternative. We do not charge a fee to receive the promotional refund.
5 Order changes cancellations and returns
Eligibility is based on the order when it first becomes fully paid. Later additions do not give an extra position or make an originally ineligible order qualify. We check that the product subtotal still meets the minimum before final dispatch. Changes to an eligible selected order do not create a second refund entitlement.
Your usual cancellation, return, warranty and refund rights are preserved. You do not have to return the goods to receive the promotional refund, and accepting it does not waive statutory rights. If you later return goods, amounts already refunded are taken into account so the same payment is not refunded twice. This does not remove any other remedy available under applicable law.
6 Duration ending and changes
There is no fixed end date. If we decide to end the promotion or change its terms, we will give reasonable advance notice on alderandbeam.com stating the effective date and time in UTC. Material changes apply only to orders placed after that time; they do not retrospectively change the terms applicable to earlier orders.
To enter before an announced end, an order must be both placed and fully paid before the closing timestamp. Refund entitlements earned before the end will be honoured after dispatch, even if dispatch takes place later. If the final sequence ends between multiples of ten, the remaining one to nine orders do not receive an automatic refund or carry over to a later promotion.
7 Customer protections and contact
These terms govern this promotion and take priority over conflicting general store terms concerning it. Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded or limited. Order information is handled under our published privacy policy. Questions can be sent to hello@alderandbeam.com.